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Delivery information
Currently FREE DELIVERY for all Stove orders to Mainland England, Wales and PARTS of Scotland (including the following postcodes - DG, EH, FK, G, IV1 & 2, ML, TD, PA1-PA20, KA1 - KA26 & KA29+). Any extra items purchased with your stove will also be DELIVERED FREE.
UK Mainland post and packing just £8 for upto 30kgs of mixed items.
We endeavour to have your order dispatched and delivered within 1-4 working days.
All items are generally in stock and ready for dispatch, however if an item is out of stock we will notify you as soon as possible and give the option of either waiting or a refund.
For large items such as stoves, delivery will be via an independent pallet delivery network. The delivery will be via tail-lift truck and pallet barrow – Please note this will not navigate stairs. Some delivery drivers are happy to help past this point but are by no means obliged to do so. Pallet deliveries will be booked in so please ensure we have the best contact phone number with your order so that the courier can contact you directly to organise delivery.
FREE DELIVERY applies to all Mainland England, Wales and PARTS of Scotland (including the following postcodes - DG, EH, FK, G, IV1 & 2, ML, TD, PA1-PA20, KA1 - KA26 & KA29+). Please see table below for delivery prices for other destinations. For any destinations not mentioned please call for a delivery quote on 01929 555211 or 07737 019601 (International Buyers please call 00441929 555211) or email us with your COUNTRY and AREA CODE.
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SCOTLAND ZONE 2 (AB1 to 12 & 15 to 29, |
£30 |
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SCOTLAND ZONE 3 (HIGHLANDS & ISLANDS) |
FROM £80 |
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£74 |
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£86 |
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ISLE OF WIGHT |
£56 |
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ISLE OF MAN |
£90 |
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£90 |
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SWITZERLAND |
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SPAIN |
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MALTA |
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CYPRUS |
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£ ON REQ |
£34
Insurance
Your order shipped via pallet delivery is fully insured for damage until signed for. The driver is obliged to allow you opportunity to open and check the package for any damage which may have occurred during transit, or for any missing items.
- If there is any damage to the cast iron, do not sign for the delivery – ask the driver to take it away and contact us immediately.
- If it is just the glass which is broken, accept the delivery, but make a note on the driver’s documents – contact us immediately and we can quickly dispatch replacement glass.
As soon as you sign the delivery documents as received in good condition, the insurance ceases, and we will be unable to accept claims for damages reported later – signing as ‘unchecked’ is not acceptable.
Multiple Items
If you have ordered extra items such as flue pipe or additional stoves, we will fit as many items as possible on the first pallet so you need only pay for delivery once – (We can normally pack up to four regular sized stoves and several flue pipes on one pallet).
Smaller Packages
For smaller items or packages up to 30kgs, we will post via Royal Mail or Parcelforce, or other similar parcel networks.
We will pack as many items as possible together, to ensure you only pay one delivery charge.
UK Mainland post and packing just £8 for upto 30kgs of mixed items.
- They will NOT call beforehand to book in delivery, and if no one is home, they will leave a calling card and you can either book in another delivery day or collect from the local depot.
- If any items are damaged, please inform us within 24 hours and retain all packaging and the damaged item.
Special Requirements
If you have any special delivery requirements please contact us at the time of order and we will do our utmost to help.