Returns information

For Faulty Items:

• All goods are guaranteed to be free of manufacturing defects for a period of 12 months from date of purchase. Normal wear and tear or damage caused by misuse or by use not in accordance with instructions and current building regulations is not included. Paintwork and rope door seals on stoves which require maintenance are also excluded.
• If an item is faulty, we must be informed of your intention to return and will give instructions for the return of the item.
• It must be complete with all its component parts.
• A repair must not have been attempted.
• It must not have been altered or modified in any way.
• All postage costs will be paid by the customer. Alternatively you are welcome to return/collect the item from us in Wareham, Dorset with prior notice.

We will refund or credit/replace any unwanted items within 14 days of receipt.

• We will refund or credit/replace any unwanted items within 14 days of receipt.
• We must be informed beforehand of your intention to return.
• Returned goods must be returned unused and in original packaging.
• Items cut to order, such as flexible flue liner cannot be refunded.
• All postage costs to be paid by the customer.