Returns information

For Faulty Items:

• All goods are guaranteed to be free of manufacturing defects for a period of 12 months from date of purchase. This does not include glass, grates, door seals, over-firing, incorrect use or installation not carried out by a competent person or in accordance with building regulations.
• If an item is faulty, we must be informed of your intention to return and will give instructions for the return of the item.
• It must be complete with all its component parts.
• A repair must not have been attempted.
• It must not have been altered or modified in any way.
• The customer is responsible for ensuring the item arrives back to us in sound condition.

We will refund or credit/replace any unwanted items within 14 days of receipt.

• We will refund or credit/replace unwanted items within 14 days of receipt.
• Flexible flue liner cannot be refunded under any circumstances.
• We must be informed beforehand of your intention to return.
• Returned goods must be returned unused and in original packaging.
• Items cut to order, cannot be refunded.
• The customer is responsible for returning items to us.