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For Faulty Items:
- All goods are guaranteed to be free of manufacturing defects for a period of 12 months from date of purchase. This does not include glass, grates, door seals, over-firing, incorrect use or installation not carried out by a competent person or in accordance with building regulations.
- If an item is faulty, we must be informed of your intention to return and will give instructions for the return of the item.
- It must be complete with all its component parts.
- A repair must not have been attempted.
- It must not have been altered or modified in any way.
- The customer is responsible for ensuring the item arrives back to us in sound condition.
We will refund or credit/replace any unwanted items within 14 days of receipt.
- We will refund or credit/replace unwanted items within 14 days of receipt.
- Flexible flue liner cannot be refunded under any circumstances.
- We must be informed beforehand of your intention to return.
- Returned goods must be returned unused and in original packaging.
- Items cut to order, cannot be refunded.
- The customer is responsible for returning items to us.