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Reviews

A superb log burner, fitted today and gently warmed up. Gorg ...”

Tim Sibsen,
Humberside

Stove arrived as arranged sturdy piece of kit”

Nicoloa Staninland,
Notts

very helpful and pleasant phone manner, answered all my ques ...”

paul vickers (sheffield)

Delivery information

Final shipping day for 2018 is Wednesday 19th December. Orders from Wednesday morning onwards will be dispatched 2nd January 2019. Happy Chrstmas.

Currently FREE DELIVERY for all Stove orders to Mainland England, Wales and PARTS of Scotland (including the following postcodes EH1-14, EH27-30, EH47-49, EH51-55, EH91, EH95, EH99, FK1-7, G1-5, G9, G11-12, G20-23, G31-34, G40-46, G51-53, G58, G65-80, G90, and ML1-9).  Any extra items purchased with your stove will also be DELIVERED FREE.

 

 

Stoves/Larger Items

 

IMPORTANT - Please ensure we have your CONTACT NUMBER to pass on to the couriers to arrange delivery.

Delivery of your stove will normally be within 4 working days of us receiving cleared payment - BOOK IN Delivery - please see important information below

If you have purchased a stove or are having a pallet based delivery (including large flue liner orders), the courier will phone you once the pallet is at your local depot, to arrange delivery with you - We will not be in direct contact with the couriers who deliver to you - When they call to book in the delivery with you please make a note of their phone number and company name in case you need to contact them.

The delivery is technically 'kerbside' and you will need some extra help to carry the stove into your house. The driver will have a pallet barrow which cannot navigate steps or rough surfaces. The driver will wheel your stove to your first step, at which point you will need some help to carry the stove inside.

Delivery will be by a large tail lift truck - If there maybe a potential access problem getting to your address we must be informed beforehand and also the local courier when they call to book in the delivery. Failed deliveries due to access problems not mentioned will incur a re-delivery charge. If you have reported access problems and the couriers agree to send a smaller vehicle, this may be a 'transit' type van with no tail lift - in which case you will need to arrange for some help to carry the stove off the vehicle.

The courier will call you beforehand to arrange the delivery date with you but your delivery service only includes 1 delivery attempt - if this delivery is failed because no-one is home we will need to charge for re-delivery. Please note - the delivery service is DAY specific only - if when the courier calls to book in your delivery they agree to be more specific i.e. am or pm or if you request a phone call before they arrive on the day of delivery - if for any reason they cannot contact you on the first attempt and they arrive and there is no-one home or if they arrive earlier or later than the ESTIMATED time but assuming this is still on the same day that the delivery was arranged for and the delivery is failed, you will be charged for a 2nd attempt. The best way to ensure that this does not happen is to make sure that someone is at home all day. Please note that we do not make any money from deliveries and we normally make a significant loss - Any money charged for re-deliveries will not be any more than what we are charged by the courier for the re-delivery.

 

Note: the Ekol Adept stove is finished to order. Dispatch times will typically be 1 week for the standard Classic or Inset models in Black. Other variations and colours will be longer. If ordering an Adept please feel free to call us to check dispatch times.

 

Please Note - FREE DELIVERY applies to Mainland England, Wales and PARTS OF SCOTLAND (please see Scottish Postcode zones below). For delivery prices to Offshore areas and International areas please also see below:-

 

Stove Delivery Prices

MAINLAND England, Wales and PARTS of Scotland (including the following postcodes - EH1-14, EH27-30, EH47-49, EH51-55, EH91, EH95, EH99, FK1-7, G1-5, G9, G11-12, G20-23, G31-34, G40-46, G51-53, G58, G65-80, G90, and ML1-9).     FREE DELIVERY

Scotland Zone 2 (DD, DG, EH15-26, EH31-46, FK8-21, G13-15, G60-64, G81-84, KA1-26, KA29-30, KY1-16, KY99, ML10-12, PA1-19, PH1-18 and TD)    £35

Scotland Zone 3 (AB, IV1-28, IV30-32, IV36, IV55-56, IV63, IV99, KW1-3, KW5-14, PA21-38, PA41, PH19-26, PH30-41 and PH49-50)    £60

Scotland Zone 4 (Highlands and Islands)    From £80

Northern Ireland    £69

Ireland    £79

Isle of Wight    £56

Isle of Man    £90

Channel Islands (Jersey and Guernsey)    From £90

 

Parcel Deliveries(smaller items purchased without a stove, such as flue pipe / fire cement etc)

Delivery will normally be via a Parcel Courier such as DPD - they will not call you beforehand - you can expect delivery in 1-3 working days. Please include your mobile number if you have one, to receive updates from the courier regarding your delivery. Occasionally for smaller items we may use Royal Mail.

All items are generally in stock and ready for dispatch, however if an item is out of stock we will notify you as soon as possible and give the option of either waiting or a refund.

We will pack as many items as possible together, to ensure you only pay one delivery charge.

Mainland England / Wales post and packing just £9.99 for upto 30kgs of mixed items. For Scotland and other postcodes please call us.

  • They will NOT call beforehand to book in delivery, and if no one is home, they will leave a calling card and you can either book in another delivery day or collect from the local depot.
  • If any items are damaged, please inform us within 24 hours and retain all packaging and the damaged item.

 

Insurance

Your order shipped via pallet delivery is fully insured for damage until signed for. The driver is obliged to allow you opportunity to open and check the package for any damage which may have occurred during transit, or for any missing items.

  • If there is any damage to the cast iron, do not sign for the delivery – ask the driver to take it away and contact us immediately.
  • If it is just the glass which is broken, accept the delivery, but make a note on the driver’s documents – contact us immediately and we can quickly dispatch replacement glass.

As soon as you sign the delivery documents as received in good condition, the insurance ceases, and we will be unable to accept claims for damages / missing items reported later  – signing as ‘unchecked’ is not acceptable.

Multiple Items

If you have ordered extra items such as flue pipe or additional stoves, we will fit as many items as possible so that there will be no extra delivery costs  – (We can normally pack up to four regular sized stoves and several flue pipes on one pallet).

Special Requirements

If you have any special delivery requirements please contact us at the time of order and we will do our utmost to help.